Maturity models and quality managment Assignment

Maturity models and quality managment - Assignment ExampleDeming and Juran picked up the shack after World War II, and blessed the Japanese industry with statistical quality control and quality improvement processes. In America, the quality revolution began alone in 1980, and Deming finally became known in his home country, though his techniques were used mostly for manufacturing. By the end of the 1980s, quality efforts were embedded in services, and by the 1990s in health care, government, and education (Evans, 2008, p. 10-14). Thus, quality became an indispensible aspect of management practices, and quality became customer-driven, pursued to meet or exceed customers needs (Evans, 2008, p. 6-7). Total Quality direction was born. It is said that quality remained in the limelight from the 1980s-1990s due to interest in Six Sigma (Evans, 2008, p. 8). In the mid-1980s Bill Smith, a reliability lead at Motorola, sold the concept to Motorolas CEO, Robert Galvin. GE is the recognized benchmark for Six Sigma implementation (Evans, 2008, p. 94).